You are here

Vacation Information

Outer Banks Information & Regulations Topics:

OUTLINE OF TOPICS

Reservations

Confirming Your Reservation

Arriving and During Your Stay

Area Information

Vacation Rental Policies

RESERVATIONS

Making a reservation

1-800-635-1559 or BeachRealtyNC.com

Reservtions may be made online anytime or with a vacation specialist 7 days a week from 8:30 AM until 5:30 PM by calling toll-free 1-800-635-1559 or using Live Chat on our website. You can also email Info@beachrealtync.com to speak with one of our Guest Services Representatives.

Rental Rates & Fees

  • Online rates are for 7, 14, 21 or 28 nights. Quotes for less than 7 nights (3 night minimum) or more than 28 nights may be available upon request. Please see partial weeks and long term stays for more information.
  • Housekeeping is conducted prior to arrival and post departure at no additional cost to you. If you leave the home in poor condition, you may be charged for additional cleaning.
  • A processing fee of $100 (or 5%, whichever is greater not to exceed $350) is required for all reservations.
  • You are automatically covered for a limited amount of accidental damage. You are required to report damages to you check-in office or else you may be held accountable.
  • Tax is 12.75%.
Travel Insurance

Travel Insurance is optional, but highly recommended. The coverage is offered through Red Sky and protects you, your family and traveling companions for many specific reasons, including mandatory hurricane evacuations. The amount is 6.95% of the booking total. Guests are required to accept or decline on their Vacation Rental agreement. 

Travel Insurance Details

Specials/Discounts

Some vacation rentals offer discounts such as rate reductions (specials), military discounts, senior citizen discounts and repeat renter discounts. Discounts and/or specials cannot be combined with any other discount and/or special and are subject to appropriate proof/documentation.

Rental Specials: Vacation rentals may offer rate reductions for specified available weeks. Specials may be a limited time offer and cannot be combined with other discounts or specials. Specials are noted on the property page in the specials tab or can be viewed by week on our Specials page.

View Rental Specials

Military Discounts: Some homes offer Military Discounts for active duty Military. Military ID required. Most discounts are only applicable to off-season weeks, however some homes offer these discounts year-round. Discount amount varies per home. Please view property amenities for specified discount amount (if applicable). 

View Homes offering Military Discount

Senior Citizen Discounts: Some homes offer Senior Citizen Discounts. Proof of age required. Most discounts are only applicable to off-season weeks, however some homes offer these discounts year-round. Discount amount varies per home. Please view property amenities for specified discount amount (if applicable). 

View Homes offering Senior Citizen Discount

Repeat Renter Discounts: Some homes offer Repeat Renter Discounts for those who have stay in the same rental home for consecutive years in a row. Most discounts are only applicable to off-season weeks, however some homes offer these discounts year-round. Discount amount varies per home. Please view property amenities for specified discount amount (if applicable).

Partial Weeks, Mini-Vacations

Partial weeks are limited to a minimum of three (3) nights and are only available for certain homes advertising "Partial Weeks" (Searchable from our Advanced Search page). During our in-season (Memorial Day - Labor Day) and Holiday weeks, partial weeks reservations can be arranged only on a last minute basis, on the Monday prior to arrival. In the off-season, partial weeks may be arranged 30 days prior to arrival (with the exception of Holiday weeks). Partial week nightly rates can be quoted and reserved online as soon as it is available for booking.
Please noteA home that provides linens and/or hot tub for the full week will provide linens and/or hot tub for a partial week as well. 

 View all homes allowing Partial Weeks

Multiple Week Stays

For two and three week stays, you are entitled to a complimentary, optional weekly cleaning that can be arranged at your request. Also, if your vacation home provides sheets and/or towels, you are entitled to a fresh set of linens at no additional charge (only for homes that provide linens). Please contact us to request mid-stay cleaning and/or linens for your stay. 

Confirming your reservation

Signing your lease, initial & final payments

After you have made your reservation, you will receive an electronic Vacation Rental Agreement (VRA) to the email address provided at time of booking. You must electronically sign and submit your VRA within 24 hours to confirm your reservation. Your initial payment is also due at time of booking. Initial payment is equal to one half of the rental amount plus processing fee, travel insurance premium (if applicable) and other optional purchases such as early check-in. All guests are required to provide a credit card at time of booking regardless of their preferred payment method. Beach Realty / Kitty Hawk Rentals accepts Visa, MasterCard and Discover. We also accept personal checks. All payments must be made in U.S. Funds, drawn on a US Bank. Effective 3/31/17, we no longer accept American Express. 

Final payment (rent balance including taxes and linen/pet fees (if applicable)) is due 30 days prior to arrival. For you convenience, we will automatically schedule your final payment on its due date using the primary credit card on file. You will receive two reminders prior to payment processing, 7 days & 1 day prior, and you will have the ability to update your primary credit card. If you prefer to make alternate payment arrangements, please discuss with a Vacation Specialist and/or Property Manager.

Reservations made within 30 days prior to arrival date must be PAID IN FULL upon confirmation of your reservation.

SAMPLE RENTAL AGREEMENT

Payment Options

For your convenience, guests are automatically enrolled in automated payments. Guests will receive payment reminder emails prior to payment processing with the option to update their preferred method of payment. We accept Visa, MasterCard, Discover and electronic checks. If multiple parties are making payments towards a single reservation, please let us upon booking. Prior to payment due date, each party will need to call or make an online payment below. Our offices are open 8:30am to 5:30pm, Monday - Saturday, 8:30am to 5:00pm on Sunday. 

Make an Online Payment

Taxes

Charges for state sales tax and local lodging tax are calculated on the basis of the gross rent amount. Current tax rate is 12.75% (state & vacation tax). These taxes are due with the balance of your rent, (tax rate subject to change). Tax is also charged for all rental items.

Travel Insurance

Upon booking, you are offered optional travel insurance through Red Sky for Trip Cancellation and Interruption coverage. The charge for this protection is automatically included in your quote. If you do not wish to purchase coverage, you must decline the charge by initialing where indicated on your Vacation Rental Agreement. We highly recommend the purchase of this coverage for your financial protection in cancellation where we are unable to recoup your advance rent payments or in time of MANDATORY evacuation due to severe storms. Please ask a Vacation Specialist any questions you may have about Travel Insurance. You may also call Red Sky at 1-866-889-7409, refer to Sun Trip Preserver plan. You may visit Red Sky's Website for more information.

Dare County Emergency Management Guide

Red Sky Sun Trip Preserver Policy Information

Rental Options:

  • Early Check In: A limited number of pre-arranged check in's by 1pm can be accommodated for an additional fee. Please request this at the time you return your signed Vacation Rental Agreement. A Vacation Specialist will contact you with availability and pricing. If you are interested in requesting early check in, please contact us or call 800.635.1559, please reference your booking number.

  • Guest Linen Option: If a vacation home does not provide linens (see property bedding description), guests will have the option to purchase the Guest Linen Option (pricing varies per home). For homes providing sheets only, towel sets may be rented for $7/towel set - includes washcloth, hand & bath towel.

Cancellations

In cases of cancellation, the cancellation must be in writing. In order to advertise the property available for re-rent, rental amount must be paid in full. No refund of rents will be made until the cancelled period is re-rented and confirmed. If the cancelled period cannot be re-rented, no money will be returned. If the cancelled period is re-rented, any rent monies paid will be refunded to you, less our processing fee, plus any insurance fees paid.

ARRIVAL & DURING YOUR STAY

Check-In

Check-In is at the office designated on your confirmation, beginning at 4:00 PM until 6:00pm or as soon as the property has been cleaned, inspected, and deemed ready for occupancy. We reserve the right to delay check-in in order to perform maintenance or special cleaning on your Outer Banks rental.

Please let us know how we may assist you with arranging multiple parties arriving to the vacation home.We will only release keys to the party that signed the Vacation Rental Agreement, unless notified in writing by the "leaseholder" that another party has their permission to obtain access to the property.

If you arrive before 4:00 PM, please do not go to the property, as this will delay the preparations for your arrival; come by or call our office, we will take care of any paperwork and be happy to check the status of your accommodations. If your vacation rental is ready, we'll get you off to an early start for your beach vacation. Please be aware that your accommodations may not be ready by 4PM.

Early Check In

A limited number of pre-arranged early check ins by 1pm can be accommodated, please request this at the time you return your signed Vacation Rental Agreement.

Late Arrivals

Late Arrivals are not uncommon. If you will be arriving after 5pm, let us know so that arrangements can be made for you. No keys will be made available for late arrival guests who have not paid in full.

Check-out

Departure Time is before 10am on the ending date of your reservation. You are responsible for such items as: placing all debris in outside containers, wash and put away all dishes, removal of excessive sand from floors and bath fixtures, decks and poolside (if applicable), trash free & tidy, bed & bath linens (if applicable) stripped and placed in container provided. If you have any unopened, non-perishable items you would like to donate to the local food pantry, our office will have bins for you to drop off those items.

2018 Pre-Reservations

We are happy to offer our guests who stay with us this year the first option to reserve the same home for next year (subject to availability) for the same corresponding weeks (not dates) as this year. If next year rental rates are available, you will be able to confirm your reservation with initial deposit and signed lease. If the rate is not available, we require a $100/week non-refundable pre-reservation deposit (plus tax), which will be credited towards your reservation after you confirm with advance rent payment. Should the property not be available we will make every effort to place you in a comparable accommodations. A Vacation Rental Agreement will be mailed once rates are available. The Vacation Rental Agreement will reflect Advance rent payment amount due and due date. If payment is not received by due date the reservation will be cancelled (Kitty Hawk Rentals will not be held responsible for any postal service errors).

If this year's guest does not pre-reserve their vacation home by end of business day on their departure date you may call the following morning to pre-reserve that property. Pre-reservations are only tentative and will be based on the home's availability in the Kitty Hawk Rentals program for the following year.

Your Duties as a Guest in our Rental Homes

You agree that subject property will not be used or occupied by more than the maximum allowable number of occupants set forth in our vacation rental agreement; two individuals per bedroom unless otherwise advertised.  You shall care for the property as if it were your own, and to leave it undamaged, clean and keep conditions safe throughout your tenancy. All trash should be removed from inside the cottage and disposed of in the unit’s trash containers outside the Unit. You shall not deliberately destroy, deface, damage, or remove any part of the property or render inoperable the smoke detector provided by the landlord or knowingly permit any person to do so. You agree to reimburse agent and/or owner the amount of all damages. The property shall not be used for any commercial purpose or for any activity or purpose that is in violation of any regulation or other requirement of any governmental authority having jurisdiction over the property. You agree to abide by the building’s rules and regulations. All equipment in the unit should be in good working order. Please report any inoperative equipment to our office promptly. We will make every reasonable effort to have repairs made as soon as possible, however there are limited service contractors in our area. YOU SHALL NOT BE ENTITLED TO ANY REFUND FOR INOPERATIVE APPLIANCES, AIR CONDITIONERS, HOT TUBS, SWIMMING POOLS, ETC.

We understand you came to the beach to have a good time, but please be considerate of your neighbors during your stay. Although you may wish to stay up all night to watch the sunrise they may not wish to share the experience with you. Please be aware of the noise and trash generated by your family or party members.

Damage

Accidental Damage: By reserving your vacation home with Beach Realty & Construction / Kitty Hawk Rentals, you are automatically covered for a limited amount of accidental damage included in your rent payment. The damage must be reported to your check-in office as soon as possible. If the damage is not reported, then you assume financial liability.

Intentional/Other Damage: All breakage and cottage damage during your occupancy must be reported to your check-in office. Tenants are responsible for and are expected to assume liability for any damage to the cottage and its contents, other than normal wear and tear, during their occupancy. Vacation homes will be inspected carefully after your departure.

AREA INFORMATION

Fireworks

Fireworks that make sound or fly are illegal in North Carolina. All town ordinances prohibit fireworks on the beach and at rental homes. Since fireworks are an illegal activity, expedited eviction will be filed if our office is notified by local law enforcement that a complaint has been made against the leaseholder or any party on the premises of any Kitty Hawk Rentals vacation rental home.

Location Definitions

OCEANFRONT

With oceanfront property, there are no intervening homes or lots between the home and the ocean. Distance from the property to the Atlantic will differ from home to home. Some houses will offer better views of the serene, windswept dunes and others, the waves of the Atlantic, so ocean view is not guaranteed. 

View all Oceanfront Rentals

SEMI-OCEANFRONT

Homes with only one lot, house, or unit between the property and ocean, are semi-oceanfront. This type of property may still offer breathtaking views.  Some areas may have a road to cross to get to the ocean; however, only one property is between it and ocean. Distance to the sandy beaches and ocean may vary and ocean view cannot be guaranteed. 

View all Semi-Oceanfront Rentals

OCEANSIDE

Oceanside - When there are two or more houses between the property and the Atlantic Ocean, it is described as Oceanside. Roads are sometimes necessary to cross and distance varies greatly. Access to the ocean is usually direct via dedicated easements and/or private roads. 

View all Oceanside Rentals

SOUNDFRONT

Soundfront - With soundfront property, enjoy a sunset over the sound from private docks, with no intervening homes or lots between the home and the sound. This means direct access to the sound.  Most homes offer private docks/piers and a view of the tranquil sound water; however, views of the sound are not guaranteed with these properties. 

View all Soundfront Rentals

SOUNDSIDE

Soundside - When a house is closer to the sound than the Atlantic, it is said to be soundside.   Distance to the sound and ocean may vary.  With this type of property, there may be a view of the sound, but it cannot be guaranteed. 

View all Soundside Rentals

CANALFRONT

The home is located and connected in between canals coming off the Sound.

View all Canalfront Rentals

*Advertised yardage to the beach is calculated by using the street access to the nearest deeded or subdivision advertised beach access. NOTE: There may also be "short cuts" or "common paths" not subdivision maintained (to be used at your own risk).

Beach Access Information

Your vacation to the Outer Banks wouldn't be complete without visiting the beach. There are over 200 miles of pristine, white, sandy beaches on the Outer Banks. 

View Beach Access information

Vacation Rental Policies

Vacation Rental Advisory

Be advised, effective January 1, 2000, all vacation rentals in North Carolina are governed by the VACATION RENTAL ACT. Among the new law's provisions are unique duties, for you as a rental guest, to care for any rented property, and it gives the agent the ability to terminate the rental property and expedite an eviction of you and your party if you and/or your party breach the rental agreement. We urge you to read our rental agreement and the following summary of some of our regulations carefully, and understand the implications of entering into a rental agreement with a homeowner through Kitty Hawk Rentals.

Fireplaces

A number of our properties offer the use of fireplaces in the house. Be advised Kitty Hawk Rentals does not provide wood for wood burning fireplaces at any time. Gas fireplaces are meant for use in the months of January through April and November through December.

Fishing

Fishing in the ocean or sound requires a North Carolina Fishing License. Licenses can be purchased at a local bait & tackle shops, Wal-mart or online through the North Carolina Wildlife Commission . Crabbing in the sound also requires a fishing license.

Heated Pools

Some vacation homes advertise a heated pool as an optional add-on in the off season. The Pool Heat Fee varies per house and ranges from $200 - $500 per week unless otherwise noted. If you would like to add this option on to your vacation, please contact our office at 252-441-6082 in advance of your arrival to arrange this optional amenity. Please understand that the weather dictates the effectiveness of a pool heater and no refunds will be given in cases where weather affects the temperature of the pool. 

View vacation rentals with heated pools

Hot Tubs

Hot tubs are available year-round in all rentals advertising a hot tub, provided the home is open and available for rentals. Hot tubs are cleaned & serviced prior to each arrival and mid-week during your stay. View all homes with Hot Tubs.

Internet

All of our vacation rental properties (unless otherwise noted) offer complimentary Wireless Internet (WiFi). Internet speeds vary per home. For homes providing Wireless Internet, there is no fee to use and access the service. Please do not abuse internet service by accessing illegal websites. All Internet activity at Kitty Hawk Rentals properties is monitored and regulated to prevent abuse.

Keys, Keyless Entry

A maximum of two sets of keys are available for each vacation home. Keys are presented upon check-in and must be returned to Kitty Hawk Rentals upon checking out. There will be a $5.00 charge for lost keys. Prospective renters will not be given any keys to inspect property because of liability involved to both homeowner and prospective renter.

Many of our homes offer the convenience of Keyless Entry. Guests of these homes will be provided with a entry code that will work throughout the week of stay. Guests of keyless entry homes will be offered express check-in, which will allow the guest to go straight to the home at normal check in time (unless otherwise notified from Kitty Hawk Rentals) and bypass checking in at the office. Guests will be emailed an electronic check in packet prior to arrival that will supply them with directions to the home and code for entry. Please know that, by default, keyless entry codes will begin working at 4pm on the day of check-in, unless otherwise arranged. 

View all Keyless Entry Homes

Linens

Many of our homes provide sheets & towels, others provide sheets only, and some do not provide either - offering a guest linen purchase option. If a home provides sheets & towels, sheets & pillowcases are provided for each advertised bed (including sleep sofas) and towel sets (1 bath, 1 hand towel & 1 washcloth) are included for the advertised occupancy. If a home provides sheets only, then sheets and pillowcases are provided for each advertised bed. You may rent towel sets from Kitty Hawk Rentals at $7/set. If your vacation home does not provide sheets or towels, you may opt to bring your own or you may rent them through Kitty Hawk Rentals for an additional fee (varies per home). Guest linen option prices are noted in each property's bedding description. Guest linen option includes sheets & towels delievered to your vacation home prior to your arrival. Please tell your Vacation Specialist at the time you make your reservation or just give us a call to place your order anytime. Each property's bedding description will display whether it provides sheets & towels, sheets only or guest linen option ($). 

View Homes Providing Linens

Lost & Found

Kitty Hawk Rentals will not be responsible for personal items left in cottage. If you left a personal item at one of our vacation homes, please contact our office to ask if the item was found. If the item is found, a $25 service fee will be charged in addition to the cost of mailing items back via UPS. Visa or MasterCard is required to do this. Any items found in homes that are not claimed within 14 days will be donated to charity. Clothing items will be donated to charity as they will not be brought back to our offices.

Maid Service

All Kitty Hawk Rentals reservations include a thourough clean before and after occupancy at no additional charge. In addition to the regular cleaning done before your arrival and after your departure, we are pleased to offer you the convenience of maid service during your stay. Our cleaning service cost varies with the size of the home. Call our office for details and arrangements. For multiple week stays, we offer a complimentary, optional weekly cleaning that will be arranged at your request.

Maintenance, Refunds

All equipment in each vacation home should be in working order. Please report any inoperative equipment to our office promptly. We will make every reasonable effort to have the problem corrected. Under no circumstances will there be a reduction of rent for any mechanical failure of items including but not limited to, air conditioning, dishwasher, washer, dryer, TV, VCR, Spas, Swimming Pools, or any other appliances or amenity. There are no refunds for inclement weather, including hurricanes.

Messages, Mail

Messages and mail can be received through and picked up at our office. We do not deliver messages, except in case of extreme emergency (death, accident, serious illness). After hours emergency calls should be directed to the Dare County Sheriff's Office at 252-473-4381. For those vacationing in Corolla, Ocean Sands or Whalehead, contact the Currituck County Sheriff's Office at, 252-232-2216.

Parking

Be advised the parking capacity at the majority of our vacation homes is never more than the number of bedrooms in the property (maximum of 5 cars). In other words a 3 bedroom would typically have parking for 3 cars; 4 bedroom would have capacity for 4, etc. Very few vacation homes have the capacity for more than 5 cars even if the property is larger than 5 bedrooms. We advise you of this in advance so you can plan your travel accordingly. Parking regulations are strictly enforced in many areas of the Outer Banks, and if one of your cars is parked on the street in front of the home you risk being ticketed or towed. Specific questions on individual Outer Banks rental homes parking can be addressed with one of our Vacation Specialists.

Pets, Dogs

Kitty Hawk Rentals pet-friendly homes allow dogs only. Properties permitting dogs will have a fee ($150.00 plus tax unless otherwise noted) for the privilege. Limited to 2 adult house-trained dogs only. No dogs allowed in pool or hot tub. Vacation homes that do not clearly state that pets are allowed DO NOT permit pets. If one is brought to a property that does not allow dogs or the animal is not claimed in advance, in writing, violation of the NO PET rule will be grounds for immediate eviction without refund. Absolutely no other type of animal but dogs is permitted. Absolutely no puppies or breeds considered dangerous by insurance companies including but not limited to Rottweilers, Pit Bulls, and Doberman Pincers. If a formal complaint is lodged against your dog you will be asked to board your dog for the remainder of your stay or be evicted without refund. Please view town rules and regulations for pets on the beach. 

View Pet Friendly Rentals

Recreational Vehicles

The use of recreational motor vehicles, trailers, mobile homes, trucks with camper inserts in the bed, and other vehicles that provide sleeping accommodations, for any purposes other than transportation, are prohibited. Over-occupancy of rental cottages includes occupying vehicles of this type and subjects tenant(s) to eviction for violation of the occupancy limits. Some subdivisions prohibit even parking RVs in the driveway. Operation of a golf cart on any public street, road or highway is prohibited by the State of North Carolina.

Standard Amenities

Unless otherwise noted in the property description and/or amenities, all of our homes include the following list of standard amenitites:

  • Central Air/Heat
  • Wireless Internet
  • TV(s)/DVD Player(s)
  • Clothes Washer/Dryer
  • Dishwasher
  • Kitchen Appliances: Refrigerator, Microwave, Toaster, Coffee Maker, Stove/Oven
  • Cookware/Dishware/Utensils
  • Telephone

Telephones, Long Distance Phone Calls

Many homeowners graciously provide telephones for your convenience and safety. Please do not abuse this privilege by charging long distance calls or personal internet charges to the vacation home telephone. There will be a $25.00 collection fee added to any calls charged to an owner.

Trash Collection

All of our homes offer curbside trash collection on designated days throughout the week. Each home provides designated trash and/or recycling receptacles for your use. Instructions on trash collection will be provided in your check in packet.

Water Quality

The unique qualities of the area (which draws so many visitors to the Outer Banks) unfortunately, also share some drawbacks. Many of the Corolla area vacation homes get water from private wells. The quality of the water may vary and will probably not be like the water you are used to, even with filtration systems insuring the water is potable. If you do not wish to drink the water we recommend you purchase bottled water for drinking and cooking. Although the water is safe for drinking, cooking, washing and bathing there is a possibility of discoloration to clothing, tubs, toilets and even chemically treated hair. Kitty Hawk Rentals is not responsible for water quality and no refunds will be made regarding this issue.

Wedding/Event Home Security Deposits

Only our event homes will require a refundable damage deposit, the event security deposit is $1000 and will apply to any event at the property that exceeds the advertised occupancy. The purpose of this deposit is to allow the homeowner to recover some of the expenses incurred from obvious or malicious neglect or from additional cleaning required due to the tenant leaving the vacation home in abnormally dirty condition. The vacation home will be inspected after your departure, and the deposit remitted within 45 days from the date of your departure. Visitors must report damage to their vacation home immediately in writing or possibly be held responsible at check-out. Additional Security deposit amounts may be added to any vacation home at agent's discretion.

Office Hours

Our three rental offices are open 7 days a week from 8:30 AM until 5:30 PM. On Saturdays and Sundays beginning June 4th through September 18th, the office is open until 6:30 PM. We are closed the following dates in 2017: New Years Day - January 1, Easter - April 16, Labor Day - September 4, Thanksgiving - November 24-25, Christmas - December 23-26.

Office Locations

We offer three convenient rental offices in Kitty Hawk, Duck and Corolla. 

View all rental offices locations

Find My Rental