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Property Management Services

Dedicated & Licensed Property Managers

In each of our three rental offices you will find two experienced Property Managers who are devoted to exceeding your expectations. Our Property Managers are praised for the personal attention they provide to owners & guests. They are accessible, friendly and extremely knowledgeable on current market trends. You will be certain of Kitty Hawk Rentals' dedication to making sure your home is performing at its best and that you and your guests are happy.

Property Manager's service includes:

  • Owner advocate for all property and service related needs
  • Recommend rate increase/reductions based on market analysis
  • Point of contact for any guest concerns
  • Detailed property analysis for each home annually
  • Professional liaison of guests and owners
  • Team leader of office reservation and support staff


Our friendly accounting professionals work to provide you the most accurate and up-to-date accounting information available. Through access of your online OwnerWeb account, you can view your balance, reservations, monthly statements and year-end preparation documents in real time, 24 hours per day, 7 days a week. We also send monthly Owner statements via email. You can literally watch the money start rolling in!

Accounting service includes:

  • Ensure guest rent payments for owner properties are recorded and deposited in accordance to state mandated guidelines
  • Calculate and distribute monthly rental proceeds to owners
  • Prepare and distribute monthly statements of booked reservations, income received, and expenses incurred for an owner properties
  • Collect and pay appropriate sales and use taxes assessed to guest rentals of owner properties to state and local entities
  • Provide owners with year-end IRS mandated tax reports and statement of income and expenses for their properties
  • Process appropriate refunds that may be due to guests on behalf of owners


Our highly trained staff of service professionals has over 30 years of experience with Kitty Hawk Rentals. Our ability to respond to service needs quickly and care for homes with efficiency and thoroughness is appreciated by Owners, guests and upper management. Our service team is recognized for their swift maintenance turn-around times, professional approach and their ability to resolve matters for guests at the least expense to Owners. Each home is inspected twice upon every check out, once immediately following guest departure and again after the home has been cleaned. This process ensures that any damage or theft is addressed immediately and results in fewer call backs.

Home Services includes:

  • Dedication to the security and safety of each property and the proper functioning of its amenities
  • General maintenance and property upkeep such as replacing lightbulbs, batteries and air filters
  • Guaranteed response to service calls within 24 hours
  • Property damage inspections twice upon each guest departure, before and after cleaning
  • Arrange and coordinate with vendors for all services to be performed at property
  • 24 hour on-call emergency service department
  • Optional Pool & Spa program, pest control, septic preventative maintenance, winterization and spring cleaning services


Our guests have high expectations about the cleanliness of our homes and we expect nothing short of perfection from our cleaners. Our clean home guarantee requires our housekeeping department to get it right every week. This is why we employ only trusted and loyal vendors who deliver beyond our expectations.

Housekeeping service includes:

  • Clean home guarantee assured by trusted cleaners & in-house inspectors
  • Inclusive post guest departure full home cleaning
  • Linen service with beds made for guests and owners
  • Spring cleaning service, window cleaning

Marketing & Web

Our marketing professionals are creative, savvy and knowledgable on latest technology and trends. They oversee and improve upon our state-of-the-art website, and develop our stunning annual vacation guide. They capture vivid, attention-getting photographs of your homes for use on, the vacation guide and other external vacation rental marketing websites. They assist Property Managers in analyzing market trends and make recommendations accordingly. They keep our guests engaged year-round via social media, email marketing and direct mailings. They also keep Owners up-to-date with company and area information via our monthly Owner newsletter.

Marketing & Web service includes:

  • Property listing on state-of-the-art website, with unlimited photos, description, amenities, detailed floorplans and rates
  • Professional home photography
  • Inclusive listing in the premium, highly distributed annual vacation rental guide
  • Frequent email marketing campaigns to targeted segments of opt-in database
  • Monthly Owner newsletters with company news and area trends and information
  • Vacation rental market analysis

Vacation Specialists

Upon entering one of our offices you will be greeted by a friendly, familiar face. These amazing ladies operate the front lines of our business. They answer all phone calls, respond to emails, book homes, enter work orders and even on the coldest, rainy days you will still find them saying “It’s a great day at the beach”! They exude confidence in their ability to match guests with vacation homes and even enjoy a little friendly competition in their reservation statistics. Each weekend throughout the season, our vacation specialists welcome guests to the Outer Banks with a smile and see to it that guests are off to their homes as soon as possible.

Vacation Specialist's service includes:

  • All phone calls are answered by a live, local staff member - no call centers or pre-recorded messages.
  • Guest emails and inquiries are responded to within a timely manner, usually within 2-4 hours.
  • Courtesy calls within 48 hours for all guests and owners occupying homes

Ready to rent your home?

Contact our Property Management Consultant, at 252-255-4322 or


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