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22 Jun 2023
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Guest Help Videos

Hey guests,

If you need us, call us!  Or you can also check out our handy list of self-help videos we have created and compiled to assist with the most common calls we receive on the regular.

Girl Shell Phone

Our maintenance department is made up of a team of Service Coordinators and Technicians who are always on the ready to help guests with anything they may need for their stay.  Our Service Coordinators take calls, texts, and emails from guests who need assistance with anything from how to operate a smart t.v. (we all know the struggle there...and they're only getting smarter), to reporting a broken blender, a missing pool stick, or to report an insect sighting, yes we get those calls too!  

Then our coordinators either contact specific vendors to set up necessary repairs and maintenance tasks, or they send one of our A-Team Service Technicians to the home to do their magic!  

Meet our A-Team Maintenance Crew!

Sean, Josh, Jerry, Gregg, Dru, and Marcus. These guys are working on the front line, dedicated to providing exceptional care to our guests and ensuring their Outer Banks stay is comfortable every day of the year from Carova down to South Nags Head

Our A Team

We are here to make sure our guests have everything they may need for their home away from home while visiting the Outer Banks. Before they arrive, we ensure our guests are "in the know" on what to pack so they have all of the comforts of home.  When staying in a rental home, it's quite different from staying in a hotel, or camping, glamping even, so we want our guests to be prepared! 

Making the decision to rent a vacation house at the beach comes with many benefits and sometimes some minor challenges.  That's where our service department comes in.  So if a guest has never used a Keyless Entry Door Lock like the one on the home they are renting, for example, or if they go to plug in that blender and nothing happens, there's no need to panic.  We are a phone call away, or for those that want to try and fix the issue first, then here are some helpful videos to get your started, and here they are:   

Guest Troubleshooting Videos 

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