Our service technicians are on call 24 hours a day to respond to any and every service your home may need. Our overall objective is to respond to every service call in a timely and efficient manner, always within 24 hours of initial request. We produce solutions that are cost-efficient without sacrificing quality service.
The security of your home is very important to us. We require our inspectors to visit your home twice upon every departure, once immediatly following guest departure and again after the home has been cleaned. This process has not only improved the identification of damaged or stolen items, but also decreased number of guest call backs upon next arrival.
Our service staff has over 30 years of combined experience with Kitty Hawk Rentals and are recognized for their swift maintenance turn-around times, professional approach and their ability to resolve matters for guests at minimal expense to homeowners.
Take advantage of affordable, in-house service plans:
Seasonal Service Plan
Our seasonal service plan takes a proactive approach to maintaining your home and is designed to take the guess work out of seasonal expenses.The plan includes a comprehensive list of property services (including seasonal filter, bulb & battery service) and covers guest requested trips to the home.
Filter, Bulb & Battery
On a monthly basis, our technicians will replace the air filters throughout your home as well as replace lightbults and batteries as needed.
Pool & Spa
Our pool & spa professionals have proven themselves to be the best at what they do! They visit homes twice a week to ensure the cleanliness of your pool & spa and maintain chemical balance.
Our housekeeping department guarantees a clean home. Our guests have high expectations about the cleanliness of their vacation homes and we expect nothing short of perfection from our cleaners. This is why we employ only trusted and loyal professionals who deliver beyond our expectations. In order to do our part for the environment, our cleaners use Eco-friendly products when cleaning your home.
Fresh linens are prepared and delivered to your home prior to each guest arrival. Linen services includes sheets and towels with the option of beds made.
Many of our homes offer a long list of custom amenities for the use and enjoyment of it's guests. We encourage our owners to provide any and every amenity they would enjoy on a vacation. Our guests have come to expect certain amenities in their rental cottage thus we do require these standard/required items be available for each home.