22 Sep 2020
Greetings Homeowners! Let me start out by saying this season has been truly remarkable given the obstacles 2020 has thrown our way. We extend our many thanks for your patience as we could not have done it without you!
As you may know, we are still experiencing a high call volume at the office. This is great news because that means your home is booked, however the predicament becomes that if you need to reach us, we may not be able to give immediate service. Our customers are, of course, top priority, but as homeowners you are our number one priority as an essential part of our team.
Faster than a phone call, texting has become a more efficient way to communicate, producing stronger and quicker responses. Our text enabled landline, 800-635-1559, is monitored daily during normal business hours. While you are here or away, we can quickly assist you with any questions or concerns that you may have regarding your home.
From service orders to owner blocks, the possibilities are endless as to how we can help via text. Need assistance accessing your owner portal? Have a quick question regarding your rate addendum? Having a package delivered? Need to speak with your rental manager? We are literally at the tip of your fingers waiting for your text!
If texting is just not your thing, no problem. Your owner portal will provide the same direct and productive access to our team.
As we promote our texting abilities to you, as homeowners, see how this feature has been received by our guests.
“Our experience with Beach Realty was clear in terms of information and smooth. The beach house was exactly as described. Keyless entry. Could smell the thorough cleaning upon arrival. Beach Realty communicated via text consistently with all concerns with COVID as well as during our stay”
“Overall it was a great house. Plenty of room for our family of 25!! We even had to make "you are here" maps for each floor. Only inconvenience was a leak on the ground floor so we had to deal with large puddles of water and then a contractor making repairs one day. Maintenance and housekeeping responded VERY fast however to our calls and texts. All 'n' all a great vacation and will keep this house in our records for future stays.”
“The app is amazing! I love that you text when it is time to take out the garbage, the mobile checkout feature, report an issue feature. The app made the stay even easier. The house location was great - very much what I expected.”
“The folks at Beach Realty are very kind and helpful! Easy to get in touch if you need anything with a simple text, and you will receive a quick response. We’re looking forward to using them again next time we visit beautiful OBX!”
Interested in enrolling your home in our property management services? Give us a TEXT for a complimentary rental projection, 800-635-1559.