3 Jun 2020
COVID-19 RELATED Q&A
Q: Are visitors able to access the Outer Banks right now?
A: Yes! As of May 16th 2020, all visitor restictions were lifted and the Outer Banks is open to all.
Q: If I travel, what steps should I take to help reduce my chances of getting sick?
- Clean your hands often.
- Avoid contact with others. Avoid touching your eyes, nose or mouth with unwashed hands.
- Wear a cloth face covering in public.
- Maintain social distancing by keeping 6 feet apart from others.
- Make sure you are up to date with your routine vaccinations, including measles-mumps-rubella (MMR) vaccine and seasonal flu vaccine.
Q: Should travelers wear faskmaks or coverings?
A: The Center for Disease Control and Prevention (CDC) recommends that everyone wear a cloth face covering over their nose and mouth when in public, including during travel. Cloth face coverings may slow the spread of COVID-19 by helping keep people who are infected from spreading the virus to others.
Q: Have OBX resturants and businesses opened back up yet?
A: As of Friday May 22nd, 2020, Phase 2 of the Governors COVID-19 restrictions went into effect and will remain in place until June 26th, 2020. Here are a few changes from Phase 1 to Phase 2:
- Allows restaurants to open for on-premises dining with the limits on occupancy, specific requirements for disinfection of common spaces, and six feet between each group of customers.
- Allows overnight camps to operate, following specific public health requirements and guidance.
- Allows personal care, grooming, massage, and tattoo businesses to open with specific requirements for disinfection of equipment, face coverings for the service providers, six feet of distance between customers, and at 50 percent reduced occupancy.
- Allows indoor and outdoor pools to open with 50 percent reduced occupancy, following specific public health requirements.
- Allows people to gather together for social purposes, so long as they do not exceed the mass gathering limit of 10 people indoors and 25 people outdoors
Here is a list of things that have not changed during phase 2:
- Public playgrounds remain closed.
- Bars and nightclubs remain closed.
- Movie theaters, museums, bowling alleys, amusement parks, arcades, and skating rinks remain closed.
- Bingo parlors and other gaming establishments remain closed.
- The following facilities that operate within an indoor space remain closed: exercise facilities, gyms, fitness studios, martial arts facilities, dance studios, trampoline and rock-climbing facilities, roller skating rinks, ice staking rinks, and basketball courts.
Q: Are OBX beaches open to the public?
A: Yes! Beaches are being monitored to ensure that the social distancing guidlines are followed.
Q: Can COVID-19 be transfered from human to human in a hot tub or pool?
A: No, the CDC has stated that there is no evidence of COVID-19 spreading from human to human through the use of hot tubs or spas, pools, or water playgrounds. In all of our home’s hot tubs, spas and or pools are cleaned and chemically treated each week prearrival of each guests check-in. We also perform a mid-week chemical check.
Q: What is the best way to get in contact with us during this difficult time?
A: We are actively monitoring national and local government information and providing up to date feedback to our guests and owners. We are currently experiencing high call-volume so we urge you to contact us with any questions to firstname.lastname@example.org, please reference your reservation number, property ID, and stay dates (if applicable) and be as detailed as possible in your request.
Q: What if I need to cancel my vacation?
A: If you purchased travel insurance and you have a covered reason for cancellation, please submit your cancellation to us in writing (email@example.com) and file a claim with your travel insurance provider. If your reason for cancellation is not covered by travel insurance or you did not purchase travel insurance, our general cancellation policy will apply. Please review below or refer to your lease agreement:
In cases of cancellation, the cancellation must be in writing (email: firstname.lastname@example.org). In order to advertise the property available for re-rent, the rental amount must be paid in full. No refund of rents will be made until the canceled period is re-rented and confirmed. If the canceled period cannot be re-rented, no money will be returned. If the canceled period is re-rented, any rent monies paid will be refunded to you, less a $100 cancellation fee and our non-refundable processing fee, plus any insurance fees paid.
Q: What if my state is still under a Stay At Home order?
A: You may have the option to transfer dates, subject to owner approval. Otherwise, our general cancellation policy will apply.
Q: What steps are cleaners taking to ensure that all homes are being properly cleaned and sanitized?
A: Cleanliness has always been a top priority for our Outer Banks Vacation Rentals but is now even more critical with the novel Coronavirus -COVID-19. We are taking the necessary precautions to make sure that our vacation rentals will be safe and ready for you when the time comes. Please watch the video and read the information below to learn more about the steps we are taking to clean our homes.
If you have purchased travel insurance and you need to cancel your reservation, please contact us at email@example.com and file a claim with your travel insurance provider. If you did not purchase travel insurance and you need to cancel for a reservation outside of 14 days prior to arrival, our standard cancellation procedures will apply. Please see below or refer to your lease agreement.
Q: What will travel insurance cover?
A: Please refer you to your Travel Insurance provider but we are not authorized to explain coverage details. However, Please be aware that they are experiencing a high volume of calls and you may find the information you’re looking for on their website.
Purchased travel insurance prior to 3/1/20:
Red Sky 1-866-889-7409
Purchased travel insurance after 3/1/20:
Travel Guard 1-800-826-5248
Q: Is temporary job-loss covered by travel insurance?
A: Please refer to your travel insurance provider. See above.
Q: What happens if I or someone in my traveling group gets Coronavirus and receives Doctor’s orders not to travel?
A: Please file a claim with your travel insurance provider.
Q: Can I still add travel insurance to my reservation?
A: At this time, we are advising all guests that are eligible to add travel insurance to contact Travel Guard directly for details regarding the coverage that is offered under these circumstances. Please keep in mind that Travel insurance must be added within 30 days of arrival or prior to making your final payment.
Q: Where can I find the latest Dare County official updates?
A: For up to date information on the latest Dare County restriction guidelines, please visit: https://www.darenc.com/departments/emergency-management